Refund policy

Returns

Our policy lasts 30 days from delivery. If 30 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return:

• Your item must be unused, unopened, and in the same condition that you received it

• It must also be in the original packaging

Non-returnable items include:

• Gift cards
  

• Any opened or used products

To complete your return, we require a receipt or proof of purchase.

All returns must be approved in advance before being sent back.

Please do not send your purchase back to the manufacturer.

Return Authorization (Required)

All returns must be pre-approved by contacting us at kerafactor@mykerafactor.com.

• Approved returns will be issued a Return Authorization (RMA)

• We will provide a prepaid return shipping label upon approval

• Returns sent without authorization may be refused or not eligible for refund

Shipping Your Return

• Once your return is approved, we will provide a return shipping label

• You must use the provided label for your return to be accepted and processed

• Returns sent using a different shipping method may not be eligible for refund

Return address:

SkinQRI LLC

9663 Santa Monica Blvd. Suite 586

Beverly Hills, CA 90210

United States

Important Return Shipment Requirements

• The return must be shipped using the provided label and carrier

• You are responsible for dropping off or handing the package to the carrier

• A return is only considered received once tracking confirms delivery to our facility

We are not responsible for packages that are not shipped, not scanned in by the carrier, or never received.

If tracking does not show movement or delivery, no refund will be issued.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Products with obvious signs of use

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned outside of the 30-day window

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 business days for processing

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at kerafactor@mykerafactor.com.

Sale Items

Only regular-priced items may be refunded.

Sale items are final sale and not eligible for refund.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email: kerafactor@mykerafactor.com

Chargebacks & Disputes

By placing an order with SkinQRI Inc., you agree to this Return Policy.

• Returns must follow the approved process, including use of the provided return label and verified carrier tracking

• Failure to use the provided label or failure to show carrier tracking movement or delivery may result in denial of a refund

• We reserve the right to dispute chargebacks with supporting documentation, including this policy and carrier tracking records